Frequently Asked Questions
How long does shipping take?
Orders are processed in 1-3 business days. Delivery usually takes 7-15 business days depending on your location and the product. Shipping is 100% free on all orders.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also visit our Track Your Order page.
Do you ship to my country?
We currently ship to the United States.
What payment methods do you accept?
We accept major credit and debit cards and PayPal through our secure checkout.
Can I return a product?
Yes. You have 30 days from the day you receive your item to request a return. Please see our Refund Policy for details.
What if my item arrives damaged or wrong?
Contact us right away at contacto@havwell.com with your order number and a photo, and we will send a replacement or a refund.
Can I change or cancel my order?
Write to us as soon as possible at contacto@havwell.com. If your order has not shipped yet, we will be happy to update or cancel it.
How can I contact you?
Email us at contacto@havwell.com or use our contact form. Real people read every message and reply within 24-48 hours.